Refund policy
Returns & Refund Policy
Last updated: October 2, 2026
At FRAYLEI, every item is made to order just for you. Because of that, we don't accept returns or exchanges for change of mind, style, or wrong size. We want you to love what you get, so please check the size chart on each product page before you order.
What we will fix, free of charge
Tell us within 30 days of delivery if your order:
- arrived damaged, torn or defective
- has a print problem (blurry, faded, off-center, or the wrong design)
- is not what you ordered (wrong item, size, or color)
- never arrived, or is missing items
We'll send a replacement at no cost, or refund you if a replacement isn't possible. You don't need to send the item back.
How to ask
Email kyle7157@fraylei.com with your order number and a few clear photos of the problem (the whole item, plus a close-up of the issue). If we sent the wrong size, include a photo of the size tag. We reply within 2 business days.
What isn't covered
- Wrong size or color picked by the customer, or change of mind
- Normal color differences between your screen and the finished item
- Wear, washing damage, or misuse, or claims made after 30 days
- Orders with a wrong or incomplete shipping address entered at checkout
Changes and cancellations
Orders are processed quickly. Email us as soon as possible if you need to change or cancel an order. We can only do this before your order is processed, and once it is, it can't be cancelled.
Lost or undelivered packages
If your package hasn't arrived within a reasonable time after the estimated delivery date, email us and we'll investigate and replace or refund it. Please double-check your shipping address before you check out.
Refunds
Approved refunds go back to your original payment method. Banks typically take 5-10 business days to show them. Shipping fees are refunded only when the problem was our error.
Questions?
Email kyle7157@fraylei.com or use our Contact page. We read every message.